FAQs and Policies

Thank you for your interest in custom cookies from Holly Bakes!  If you have questions that aren’t addressed on this page, please email me at sugarcookiesbyholly@gmail.com

How far in advance do I need to give notice for custom cookies?

I need at least a two-week turnaround time.  Because I work full-time as a teacher, I have to plan in advance.  This also gives me time to create the cookies on paper and get your approval.  Custom cookies require time and planning, as the set involves 4-5 different cookies and colors.  If I need to order a specific cookie cutter or supply for your set, more time is needed.

When I pick up the cookies, how long will they last?

Cookies will stay fresh for at least one week after pick-up.  Keep them in the individual package and take out only when ready to eat.

What flavor do you offer?

Currently I offer a signature vanilla-blend flavor.

Can I freeze the cookies?

Yes! My cookies freeze well.  Leave them in the individual packages and gently stack inside a freezer bag.  Place the freezer bag on a cookie sheet (to keep them flat) and freeze.  When ready to eat, pull the bag out and leave at room temperature.  (I like to pull them out the night before the event.)  Once at room temperature, you can take the cookies out of the freezer bag and then the individual bag.

How can I expect my cookies to look when I pick them up?

Cookies come individually packaged and heat sealed to maintain freshness.  They are placed inside a decorative box with  silver string.  If minis are ordered, they may be heat sealed together.

Do you deliver or ship?

No.  Because I make cookies out of my home kitchen, I cannot do either.  Sorry.  My home is in the Charlotte, NC area.

What deposit is required?

Once we have agreed upon a specific custom set, colors, and date, a deposit of half of the total will be required.  The remainder will be due when you pick up the cookies.

What is your cookie pricing?

Standard cookies (3″-4″) begin at $75 a dozen with a two dozen minimum.  If you require more than 4-6 colors, 4 different designs, and/or more elaborate details, it will be more.  Minis (2″) start at $35 a dozen with a three dozen minimum.  They could also be an add-on to a regular dozen set, with a one dozen minimum.  Feel free to complete an order form and I will give you a better price quote.

NOTE:

All sales are final.  Once an agreement has been reached and a date has been set, canceling will still result in payment.  These cookies take many hours and are done in stages, not made in one day.  Thank you for understanding.